Where do we deliver?

Shoes On delivers anywhere in the world!

The cost is £3.50, regardless where you are and how much you order.

In the UK that means your delivery will be posted First Class Royal Mail, so assuming the Royal Mail is behaving itself, that means you should get your order within 7 days of ordering.

We will let you know if there is going to be any delay and can offer you a full refund.

If you are ordering in the EU, Europe or the rest of the world, your parcel will be posted by Air Mail. Again, we’re in the hands of the postal system, but your order should be with you between 1-2 weeks of ordering, failing any disasters or volcanic ash!

Returns 

As Shoes On is only a small company run by two busy Mums, I’m afraid returns are your responsibility. We suggest you wrap them securely and send them back with the returns strip from your invoice firmly attached. It may also be wise to send them with a ‘signed for’ service, so you can be sure we received it.

Once a parcel has been returned we will credit you account within 48 hours, however you will not get a refund for the postage.

A full refund will be issued up to 30 days from the original order date for non faulty good and you can return them for whatever reason!

Faulty Goods 

Faulty goods can be returned at any time so long as the fault was a manufacturing one and not down to misuse or abuse.

If you do have a faulty shoe, email us before you return it on:

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Lynne can then advise you on how best to proceed.

Legal Bits

 Ordering

• When placing an order, you agree that any and all information given is accurate and complete.
• All orders are subject to acceptance and product availability.
• Availability information for products is listed on each individual product description. If ShoesOn.co.uk does not have enough stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.
• All prices listed on ShoesOn.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include sales tax
• No contract for the sale of any product will exist between you and ShoesOn.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email
• This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost (including VAT and P&P) and usual delivery times.
• You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
• If your order has not been accepted, you will receive an email from us telling you the reasons why.
• Discount vouchers cannot be used on sale products.

Delivery

• The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
• If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
• Please note international shipments may be subject to cross-border inspections by customs authorities.

Payment

• ShoesOn.co.uk accept most major credit/debit cards:
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• All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. All our credit card payments go through Sage Pay for verification.

Cancelling an Order/Returns Procedure

• If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, as orders move rapidly through to our system. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures. You will find more information about this by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it   We operate No Quibbles Returns policy if the goods are unwarn within 28 days of purchase.
• Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to shoeson.co.uk, unless the return is as a result of an error on our side.
• If you are in the European Union and you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have three months to return your goods and receive a refund for the cost of the goods).
• Unfortunately, if you’re returning a present we have to refund the person who paid for it. Or if you want to exchange it, this information needs to go to them too.

Contract cancellation

• You can cancel this contract if you so wish, provided that you exercise your right to do so within seven working days after the day on which you receive the products.
• If you wish to cancel your order, please follow email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Privacy

• ShoesOn.co.uk will not pass on your personal, credit or debit card details to any third party.
• We will never ask for personal details via email. If you receive an unsolicited email asking you for your ShoesOn.co.uk log in details, please contact Sam or Lynne immediately on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Liability

• We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
• If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.  You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
• In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
• We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
• The products sold on ShoesOn.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from boden.co.uk
• We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
• We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
• We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
• To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
• We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
• Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees